- Are the times set in stone?
- Yes, exceptions are rarely made. All campgrounds have a designated check-in and check-out time. Our delivery schedule allows time for the unit to be checked in and go back out on the same day as well as allows for the most efficient delivery of the rental units since our driving staff will not wait in long check-in lines. CONSIDER WORDING MAY BE LATER - MULTIPLE IN ONE DAY.
- Can I make changes to my reservation once it is confirmed?
- If changes need to be made for the reservation a request can be sent by sending an e-mail through our online rental platform or by calling an agent.
- What if I have to cancel my reservation?
- Any reservation canceled prior to 30 days of the reservation will have a $10 processing fee. Any unit canceled within 30 days of the rental will forfeit the reservation deposit unless the unit is re-rented. In the event that a renter does not show-up and does not call to cancel the reservation, the full amount of the rental will be charged.
- What is included with my rental?
- Are pets allowed?
- Midland RV is a pet friendly facility; however, we ask pet parents to be respectful of customers who may have allergies. Evidence of pets will result in an additional $30 cleaning fee. If your pets may damage the unit due to anxiety, ask for a unit that can accommodate a kennel/crate. If your pets like a cozy window view and may curl up on the sofa, simply covering the sofa with a sheet is often enough to protect from pet dander.
- Where can we empty holding tanks?
- Most camp sites have a dump station when exiting the park. Some campsites may have direct hook-up on the lot. In the event that there is not a place to dump where you are camping, the city of midland has a dump station or the unit can be dumped at the Midland Fairgrounds for $5.00. If you are unable to dump, please notify a rental agent so the unit can be taken to be dumped for the next customer. A $25.00 charge will be applied. If you are uncertain of how to dump the unit, please see our "Renter's Reference Manual" inside the unit. Additional equipment is available for rent if a full hook-up side is reserved.
- What happens if something on my unit breaks?
- Please notify the rental agent or leave a list in the unit. This helps Midland RV keep their rental fleet in top condition and provide timely turn around. We understand that some damage may be to natural wear and tear of the unit. In the event that something breaks due to user error, Midland RV works with the customer to find the most economical fix.
- How do I learn to operate components?
- At the time of pick-up the renter will be provided with a brief rental video for their unit that can be referenced online while camping. The customer will also receive a walk-thru from a rental agent.
- What happens if the unit I rented is unavailable?
- Midland RV reserves the right to change rental units at any time for any reason. In the event that a unit is for example, damaged or does not return on time, a unit of equal size and feature will be provided.
- What if the unit I want is not available? How do I make a reservation if there is no availability for when I want to go?
- Some weekends may be in high demand and already be booked. Please contact a rental agent or submit a request to be placed on a waitlist. This allows you to be first available if a cancellation arrives and helps Midland RV should expand their rental fleet.
- Can I get a copy of the rental agreement in advance?
- Yes. Midland RV can e-mail a copy of the rental agreement at the time the reservation is booked. If the renter does not have e-mail a hard copy can be provided.
- Are the systems in rentals capable of handling medical equipment?
- If special needs are required please check with a rental agent to confirm that your personal needs can be met. For example, several units have 110 outlets next to the bed to accommodate CPAP equipment.
- What size units do you have?
- Our rental fleet ranges from small pop-ups of 1,800 lbs to 33' travel trailers at 7,600 lbs.
- What do I need to be able to tow unit.
- Folding Trailers
- A minimum of a 1" hitch receiver, flat 4 electrical wiring and a 2" ball with ball mount is required to rent a folding trailer.
- Travel Trailers
- A minimum of a 2" hitch receiver, 7-way electrical plug, and electric brake control (as per state law). If an electric brake control is not installed at the time of pick-up the customer may either pay to have one installed, pay for delivery or forfeit the rental (see cancelation policy.)
- Folding Trailers
- Do you deliver and set-up?
- Answered above
- Cleaning expectations: Cleaning supplies are provided. Wipe out microwave, fridge, and stove. Rinse out sinks, shower, sweep out unit. Check cabinets behind couch under bed and seats for belongings. Holding tanks must be emptied.
- If taking pets we ask that you cover furnture due to hair and dander (some people have alergies to pets) No smoking in units.
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FAQ Answers - Cost - we have a 4 day minium. Our prices are based on the size and type of unit being rented. Pop-ups, small unit, small w/slide, large with slide.
- Pay - for insurance purposes we require a cc to be used and kept on file
- Specials - No
- Insurance - our units are insured through the business as a minimal coverage; however, we do offer additional insurance that can be purchased.
- Millage charge - there is no mmillage charge if you are towing the unit yourself
- Take it - you are frree to tak it to any distination you disire as long as you bring it back.
- Deposit - there is a deposit of $150 required. $25.00 will be held for sterilization purposes. And the remainder will be refunded pending unit comes back clean and undamaged.
- Rental Day
- Pick-up/drop off - pick up time is m-F 3pm to 5pm sat - 11am. Drop off - before 11am unless previously authorized. Failure to do so may result in additional charges.
- Other charges- we have an additional charge of $6.00 for Toilet Paper for Travel Trailers with bathrooms
- Included - we provide toilet chemicals, cleaning supplies, hitch, sway control, water hose, electrical cord patio matt, wheel chocks.
- Return early - if we are able to rent the unit for the date you originally had there will those date. If we are unable to rent again for those dates you will forfeit your money
- Late - may be subject to additional charges.
- Changes - Changes can be made only if unit is not set up to go out on date change too.
- Cancel - as long as you cancel at least 30 days out you will only loose $20.00. If cancel within 30 days of time of departure full amount will be forfeited unless we are able to rebook for your dates.
- Pets Allowed
- Empty holding - Most of your campgrounds are equipped with dump stations
- Componets Work - When you come in to pick up your rental we have a "tech school" we will show you how to operate all appliances and components answer questions.
- Broke - if you find that something is not working correctly please do not try to force it. Give us a call we will try to walk you through the problem and or send someone to you for assistance.
- If unavailable - if we have confirmend reservations for a unit, we will make sure you have a unit if yours becomes unavailable.
- Copy of agreement - yes you can get a copy in advance we e-mail conformation or can mail a hard copy.
- Special needs- ?
- Medical equipment -
- Age 21 - 25 we require you to purchase additional insurance
- Deliver - yes we deliver the fee is 2.50 per mile with a one way calculation
- Requirements - Electric brake control, 7 way plug (Michigan law requires elect brakes when hauling TT
- Size - we have approximately 18 units at this time ranging in a variety of sizes. From pop-ups to 29 footer. Sleep 4 to 10.